Set up myuser.ai in your Shopify store

How do I add myuser.ai?

Add it from its Shopify App Store listing, “myuser.ai: AI CRM, Email & SMS”. The app then walks you through setup.

How do I turn on the app embed?

Your sign-up pop-ups, and visit recordings when you turn them on, reach your store through the myuser.ai app embed. Turn it on in your theme:

1. In your Shopify admin, go to Online Store, find your theme and click Edit theme.
2. In the sidebar, click App embeds.
3. Turn on myuser.ai.
4. Click Save.

If you publish a different theme later, turn the embed on again there: it isn’t on in a new theme by default.

Source: Shopify Help Center: Extend your theme with apps

Which address do my emails come from?

Until you set up your own domain, your emails come from updates@myuser.ai under your store’s name. To send from your own domain, finish its setup in the app.

How do I send texts?

Texts are for US and Canadian businesses and need an approved sending number, which can take time, so start its setup in the app early. A long text can use more than one part: see why one text can cost two parts.

Does adding the app start sending?

No. Review your setup, then choose what to turn on in the app. Your own sending domain and text number are optional setup steps.

How do I pause sending?

Pause automatic sending in the app, and turn it back on when you’re ready. Pausing also hides your pop-ups and holds their follow-ups until then. To cancel everything scheduled on one channel, switch off email or texts.

Which plan do I need?

Pick a plan with room for your email list and the messages you want to send. The Free plan covers up to 250 people on your list, 500 emails and 100 text parts a month; paid plans start at $49 a month. Compare every plan on the pricing page. You choose your plan in Shopify and review any charges there before you agree.

How do I reach you?

Email support@myuser.ai with any setup question.