Privacy Policy

Last Updated: September 26, 2026

myuser.ai is operated by myuser.ai LLC ("myuser.ai", "we", "our", or "us"), and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

1.1 Information from your store platform

When you install our app, we access the following data from your Shopify or Wix store:

• Customer Data: Names, email addresses, phone numbers, and order history
• Order Data: Order details, products purchased, and transaction amounts
• Product Data: Product information, descriptions, and pricing
• Store Information: Store name, domain, and configuration
• Browsing Behavior: Page views, product views, and cart activity (via our pixel)
• Session Replays: When a merchant enables session recording, we capture a replay of how a shopper's visit unfolded on the storefront (pages viewed, clicks, scrolling, and interface interactions). Replays are a reconstruction of the page — never a video, screen capture, audio, or camera recording. Everything a shopper types is masked at the point of capture, before it leaves their browser, with one exception: information the shopper actively submits through the merchant's own signup pop-up (which the merchant already receives as a form submission). Recording honors the store's cookie/consent banner (Shopify Customer Privacy, or the Wix consent policy): visitors who have not permitted analytics processing are not recorded.

1.2 Information You Provide

• Account registration information
• Email templates and marketing content you create
• Communication preferences

1.3 How You Use Our Own Software

• Session Replays of Our App and Website: We record how our own software is used — the pages you open, what you click, and how our interface responds — so we can see where it is confusing or broken and fix it. This covers both myuser.ai and our app inside your Shopify or Wix dashboard. A replay is a reconstruction of the page, never a video, screen capture, audio, or camera recording.
  • In our Shopify and Wix apps, the capture is limited to our own frame — the rest of the store's own dashboard is a separate origin and is never recorded — every input field is masked before anything leaves your browser, and the screens showing your customers' names, email addresses and phone numbers are excluded at the point of capture.
  • On myuser.ai, we record what you do in your own workspace. Fields are captured as you use them so we can see what actually went wrong, with the exception of password fields, which are always masked. We do not record anyone else's workspace to you.
  
  
  Alongside a replay we record what your browser reports about itself — device type, browser, operating system, screen size, language and timezone — and an approximate location, no finer than a city, worked out from your IP address by the network in front of our servers. We use it to tell one session from another and to reproduce layout problems. We do not store your IP address, and we never collect precise location.
  
  These replays are used by our team only, never shown to other customers, and never used for marketing or profiling. Email us and we will exclude your account entirely.

1.4 Additional Information from Wix Stores

When you connect a Wix store, myuser.ai processes the installation and site identifiers, verified owner/account information, site name and URL, business contact details, branding, locale, currency, and app subscription status needed to connect and operate your workspace. We import catalog details, including products, variants, images, pricing, and availability; your store’s coupons, including their codes, names, discount values, conditions, and redemption counts; customer names, email addresses, phone numbers, available postal addresses, and marketing consent; and order, payment-status, refund, and supported abandoned-checkout information. The data available depends on your store and the permissions you grant.

Depending on the permissions you grant, we also receive:

• Wix Inbox messages: the text of recent messages between your business and an identified contact (up to 30 messages per conversation, each up to 1,600 characters). Private notes, attachments, and system messages are not imported.
• Wix Forms submissions: up to 12 answers per submission to your site’s Wix Forms. Hidden fields, fields Wix marks as personal information, and password, payment, signature, and file-upload fields are left out.
• Wix Email Marketing activity: delivery, open, click, and bounce events for your Wix email campaigns, with each campaign’s title and the address of a clicked link without its query string.
• Wix Reviews: your store’s product reviews, including reviews that are not published. For an unpublished review we keep its rating and product but not its title or text.
• Wix Loyalty: a customer’s current points balance and whether a reward is available to them.
• Media Manager: the public images in your site’s Media Manager library, with their names and captions. We may use AI to describe images that have no caption so they can be used in your emails and pop-ups.

We use this information to prepare and personalize marketing content at your direction, organize customer and order history, apply channel preferences and suppression, and report message and order activity. Importing a contact, receiving an order, or receiving any of the activity above does not by itself give permission to send marketing to that person.

When you set up a pop-up that awards a discount, we create coupons in your Wix store on your behalf so each winner can be given a single-use code. These are real coupons on your site, redeemable at your checkout, and they remain yours to review or remove in your Wix dashboard. We create them only for rewards you configure.

We add people who sign up through a myuser.ai form on your Wix site to your Wix Contacts, or update their existing contact, and, where your permissions allow, keep their email-subscription and SMS-consent status in Wix in step with the choices they make through myuser.ai. An opt-out already recorded in Wix is kept. On Wix sites, our site script records page visits, product views, cart and checkout activity, and site searches only when the visitor’s Wix cookie-consent choices allow analytics, advertising, and third-party data use.

2. How We Use Your Information

We use the collected information to:

• Generate AI-powered personalized marketing messages for your customers
• Analyze customer behavior to optimize message timing and content
• Send emails and SMS messages on your behalf to your customers
• Provide analytics and insights about your marketing performance
• Show merchants replays of individual storefront sessions so they can understand shopper behavior and improve their store
• Improve our services and develop new features

3. Third-Party Services

We use the following third-party services to provide our functionality:

• OpenAI: We use OpenAI's API to generate personalized marketing content. Customer data (names, purchase history, browsing behavior) may be sent to OpenAI to generate relevant messages. For Wix stores, this can also include the Wix activity described in section 1.4, such as Inbox message text, form answers, and published review text, and the store images we describe. OpenAI's privacy policy can be found at openai.com/privacy
• SendGrid: We use SendGrid to deliver emails to your customers. SendGrid's privacy policy: sendgrid.com/policies/privacy
• Twilio: We use Twilio to send SMS messages to your customers. Twilio's privacy policy: twilio.com/legal/privacy
• Google Cloud / Firebase: We use Google Cloud for hosting and Firebase/Firestore for data storage. Google Cloud's privacy policy: cloud.google.com/privacy

We also exchange installation, commerce, subscription, and supported consent information with Wix to maintain the Wix integration.

4. SMS / Text Messaging Program

We send SMS and MMS text messages on behalf of the merchants who use our Service. This section describes how information relating to that messaging program is handled.

• No sharing for third-party marketing: Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties for their own marketing purposes. They are used only to deliver messages for the merchant a shopper opted in to, and are disclosed only to the service providers needed to send those messages (e.g., Twilio, our SMS provider).
• Opt out (reply STOP): You can cancel text messages at any time by replying STOP (or UNSUBSCRIBE) to any message. You will receive one confirmation message and then no further messages from that program.
• Help (reply HELP): For help with the messaging program, reply HELP to any message or email us at support@myuser.ai.
• Frequency and rates: Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

5. Data Retention

We retain your data for as long as you have the app installed. After you uninstall the app:

• For Shopify stores, we will delete your data within 30 days of receiving Shopify's shop/redact webhook. Wix stores are covered below
• You may request immediate data deletion by contacting us
• Session replays are automatically deleted 30 days after capture unless the merchant explicitly saves a specific replay. Replays are also deleted when a customer or store is redacted through your store platform's privacy requests
• Replays of your use of our own software (section 1.3) are automatically deleted 90 days after capture. A replay our team has marked to keep — for example one attached to an open bug — is kept past that point until we delete it, and we will delete any replay of your account on request
• Some anonymized, aggregated data may be retained for analytics purposes

Wix stores. Removing the app from Wix stops the integration’s processing, but does not by itself complete deletion of previously stored data. A verified owner can use the app’s privacy tools (Controls → Privacy and data) to export the supported workspace records and request workspace erasure. Exports are provided in sections and pages; all required pages should be downloaded before erasure. You can also send an access, correction, or deletion request to support@myuser.ai. We may verify your identity and relationship to the store before acting on a request.

Workspace erasure pauses app activity and removes the supported application-database records through a process that can resume after interruption. A limited installation and cleanup record remains to prevent the erased workspace from being repopulated and to track outstanding cleanup. Limited suppression identifiers may be retained to prevent deleted contacts from being reimported; these identifiers are not treated as anonymous merely because they are hashed.

The dashboard’s app-data cleanup result is not confirmation that every copy has been deleted. Uploaded files and stored content, email/SMS and AI-provider records, analytics stores, operational logs, and backups require separate review and handling. We will distinguish completed app-data work from that outstanding work when responding to your request. The workspace tool does not delete your original Wix contacts or orders, your shared myuser.ai login, or your Wix subscription.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure with access controls
• Regular security reviews and updates

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access: Request a copy of the data we hold about you or your customers
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request a machine-readable copy of your data
• Object: Object to certain processing of your data

To exercise these rights, contact us at team@myuser.ai

8. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion of their data, and opt-out of the sale of their personal information. We do not sell personal information.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.